We understand how stressful home improvement projects can be. Whether the job is big or small, we advise you to follow this short crash course on what to look out for when employing tradesmen to work in or around your home. It could save you time, money and a lot of stress further down the line!

Initial Checks

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    Check our website

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    Get quotes

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    Vet potential firms on Google

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    Seek references

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    Personal recommendatons

Once you've selected a tradesperson

Keep evidence to hand

Always agree everything in writing, even the smallest changes. In case there are any issues later, it will be useful to have all evidence and it will offer you protection if anything does go wrong. 

For smaller projects you can use our free app which will help you ask your tradesperson all the right questions. Search for TrustMark App in your app store.

Take ’before and after’ photos.

Use Escrow

You can use our Escrow payment protection service which will ensure monies are released in a series of agreed stages. The tradesman will get 100% of the payment if the customer receives everything they were promised at the outset.

Important information

On 13 June 2014 the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013 No. 3134 came into force.

These regulations now apply to contracts concluded on or after 13 June 2014. On this date, the Distance Selling Regulations 2000 and the Off Premises (Doorstep) Regulations 2008 were revoked. Read the full document here.