Steve Playle

TrustMark's Trading Standards expert.

As a trading standards manager in a busy London office, I hear first hand about the problems that consumers face with the repair, maintenance and improvement sector.  Trading Standards are there to help consumers who get into difficulties, to advise businesses who need help to understand the law and to tackle the rogue traders that give the industry a bad name.


Lucy Findlay

Lucy Findlay BSc (Hons), Dip TP, FRSA - is the founding Managing Director of the Social Enterprise Mark CIC. Publicly recognised by 2degrees as a Sustainability Champion, her passion is working with social enterprises to ensure that they are recognised as a legitimate and different way of doing business.


Simon Ayers

Simon Ayers is Chief Executive of TrustMark, where he is spearheading the future direction of the organisation. He is driving forward his passion to support consumers and to help build the reputation of the trades to ensure they continue to deliver quality services. His role is to also extend TrustMark’s consumer protection work, and to explore and exploit all the further growth opportunities.