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  • Posted by Gregory Hunt Wednesday Jan 04, 2017

Mediation - just compromise

TrustMark appointed Hunt ADR Limited to be its mediation provider for disputes between TrustMark members and their consumer clients. We were also appointed to provide TrustMark with guidance on arbitration, including nominating arbitrators. Several months and mediations on, this blog looks at one recurring theme which, overcome, could make the mediation process far more useful to TrustMark and its members.

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  • Posted by Steve Playle Thursday Dec 22, 2016

Are we properly protected by the banking sector?

How things have changed over the years for both consumers and businesses when it comes to banking. I can’t remember the last time that I wrote a cheque and I’m not sure that I know where my chequebook actually is. These days, all my payments are made by credit card or via internet banking. I can access my bank account via my computer or phone and, after tapping in a few passwords, I can send money to whomever I owe. It is fast, convenient and time saving. I’m sure that businesses appreciate the ease with which they can pay suppliers and also the ease with which customers can now pay them.

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  • Posted by Louise Cook Monday Dec 19, 2016

FareShare Southern Central show their commitment to fighting food hunger & tackling waste

8.4 million people in the UK, the equivalent of the entire population of London, are currently finding it hard to afford to eat. FareShare strives to fight food hunger and tackle waste in a bid to redistribute food to give it to those who need it the most. In the past year alone, FareShare Southern Central have supplied 1,169,047 meals to communities, schools and households.

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  • Posted by Simon Ayers Thursday Dec 15, 2016

TrustMark’s Trading Standards approval hits home the importance of accreditation

In November 2016, we launched our national Trading Standards Approved scheme for tradespeople in the UK. Working with our primary authority partner, Buckinghamshire and Surrey Trading standards, we are now able to offer all TrustMark Registered Firms a scheme that gives them national recognition with local reassurance.

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  • Posted by Louise Cook Friday Dec 09, 2016

Six common misconceptions about tradespeople

Being a hard-working tradesperson can be frustrating when you’re constantly faced with negative views from the media and the public. So it might be surprising to learn that 9 out of 10 jobs go off without any complaints. This year we’ve been trying to educate the public that the current image of the ‘white van man’ is woefully out of date. It’s time to change the ‘cowboy builder’ stereotype, and challenge some common misconceptions that we can all be guilty of making when we think of tradespeople.

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  • Posted by Steve Playle Monday Dec 05, 2016

Lifting the lid on business advice

Trading Standards Officers have enormous responsibility for enforcing a vast array of regulations and I think that is why I still find my job so interesting after all these years. To illustrate the point, we had an obscure enquiry this week about the rules regarding the marketing of baby milk, which had us scratching around the office looking for the relevant legislation.

  • Posted by Simon Ayers Monday Nov 28, 2016

Promoting true professionalism as a social enterprise

As TrustMark nears a close on its 10th Anniversary year, we nostalgically look back on how we got to this point. This year we’ve been campaigning heavily to promote reputable tradespeople, and shone light into the daily activities of our ten TrustMark Ambassadors, all of whom excel in customer service, trading practices and standards of workmanship.

  • Posted by Steve Playle Friday Nov 25, 2016

Do your Christmas lights comply with current safety standards?

It’s that time of year when our thoughts turn to Christmas and how we are going to decorate our homes to get us into the festive spirit. I am actually ahead of the game and dug out my external lights from the garage at the weekend. I wasn’t sure if they needed replacing – they are about ten years old and I remember that a few of the lights weren’t working last year. They are the LED variety and plug into the mains but operate at a low voltage via a transformer kept indoors.

  • Posted by Louise Cook Wednesday Nov 23, 2016

Don’t say no to November gardening!

Gardening in winter… not the most attractive prospect to many of us it must be said. However, some careful planning will go a long way to give you the garden you’ll be longing for come spring time.

  • Posted by Lucy Findlay Friday Nov 18, 2016

Post truth and post authenticity?

I write this on a day when Donald Trump has been announced as President Elect of the USA. There are many questions that are being asked and soul searching for answers to them. Amongst others - are we in a post truth era or an era that wants to kick over the traces of corporate and institutional power that have bypassed them? One thing is for sure, it has been very difficult to see the truth from the myths and the authenticity of the message.

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TrustMark's blog features tips, advice and inspiration for homeowners on all repair and home improvement issues and showcases some of the best projects our registered tradespeople have worked on.

With insight from our expert contributors, including Trading Standards expert Steve Playle, we hope you enjoy our blog and are able to take away helpful information and be inspired to do work on your homes.