Record conversation with your tradesperson! Our chair Liz Male explains: 


This great App allows you to:

  • Generate an instant record of your conversation with a tradesman in 11 easy steps.
  • Be prompted to ask the right questions when a tradesman is in your home and may be quoting for a job (the 'checklist' approach helps you ask questions you might otherwise feel a bit awkward about, but which are essential to knowing about the firm and agreeing the work in question).
  • Record what is agreed by adding text, photos and record brief audio notes.
  • Get advice and tips at every stage, which will help to inform you on what to look out for and about your consumer rights.
  • Email a copy of this conversation to yourself and the tradesman - thus creating a record which could help avoid disputes later on, or be contractually very helpful if a dispute should arise.
  • Keep copies of previous conversations for all repair, maintenance and improvement jobs in or around your home.

Please note: If you are unable to use the app, find our print-friendly notes and add your own here: 

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"The checklist in the TrustMark app allows you to ask the right questions to your tradesman and keep a record of conversations. You can add your own notes, as well as photographs and audio notes."