Remember, we are independent and offer Alternative Dispute Resolution service – we will always try our best to resolve any disputes to your and your customer’s satisfaction as soon as we can!

If you’ve recently done home improvement work for a TrustMark customer, please encourage them to use our search engine to find your firm and send their comments to us. Having lots of customer feedback can help your business grow, and allow new customers to see the great work you are capable of!

Every step is taken to ensure feedback posted is genuine which includes a validation process to ensure the source we receive feedback from is a genuine customer.

Once a review has been submitted, you will receive a copy of it, so that you can authorise it. You will also have the right to reply if there is anything you would like to add. 

It’s simple - here’s how it works:

  1. At the end of the job leave your customer our feedback card with a link to the feedback section of our website
  2. They search your company name on our website, enter their name and email address
  3. Alternatively, you can email the customer a link to our feedback page yourself (you will need to register on the Reference Line website first)
  4. The customer will then receive a link to click in order to fill out a feedback form
  5. In the meantime you will receive a notification to authorise the feedback via email. You can even send a message to your customer if you wish!
  6. Feedback is viewed and approved within 5 days

Our support doesn't end there, we offer an independent Alternative Dispute Resolution (ADR) service, which means we have a system in place to deal with disputes between you and your customer in the unlikely event that they should occur. If you would like to know more about what this service offers, click here. 

  

  or call us on 0333 555 1234 for free customer feedback request cards. You can also request postal forms if you wish.