All TrustMark Scheme Providers are required to offer an independent Alternative Dispute Resolution (ADR) service, which means there is a system in place to deal with disputes between you and your customer in the unlikely event they should arise.

If you’ve recently carried out work for a TrustMark customer, please encourage them to send their comments and feedback to us. Having lots of customer feedback can help your business grow, and allow new customers to see the great work you are capable of!

Every step is taken to ensure the feedback we recieve is genuine, which includes a validation process to check the source we receive feedback from is a real customer.

Once a review has been submitted, you will receive a copy in order to authorise it. You will also have the right to reply if there is anything you would like to add. 

It’s simple - here’s how it works:

  1. At the end of the job leave your customer our feedback card with a link to the feedback section of our website
  2. They search your company name on our website, enter their name and email address
  3. Alternatively, you can email the customer a link to our feedback page yourself (you will need to register on the Reference Line website first)
  4. The customer will then receive a link to a feedback form
  5. In the meantime you will receive a notification to authorise the feedback via email. You can even send a message to your customer if you wish!
  6. Feedback is viewed and approved within 5 days

The support doesn't end there, all TrustMark Scheme Providers provide an independent Alternative Dispute Resolution (ADR) service, which means there is a system in place to deal with disputes between you and your customer in the unlikely event that they should occur. If you would like to know more about what this service offers, click here. 

  

  or call us on 0333 555 1234 for free customer feedback request cards. You can also request postal forms if you wish.