Complaints Support

Guiding you through our Complaints Process

Support throughout the Complaints Process

If you need assistance understanding the dispute process available to you, by completing this form, you will receive the necessary information to proceed with the process and any escalation you may require with the Scheme Provider.

Complaints Process

FAQs

Complaint Support Request Form

Your Name

House name / number

Postcode

E-mail address

Phone number

Date works started

Date works completed

Subject of your complaint

Work not completed/as agreed
Workmanship quality
Product quality/fault
Failure to comply with our Code of Conduct or Customer Charter
Property damage
Misleading information
Other

Company

Company Postcode

What work did you have done

Description of issue

Have you already engaged with the Registered Business about your complaint/concerns?

Yes
No

What action has been taken, if any, by the Registered Business in response to your concerns?

What date was the Registered Business first contacted?

Please can you tell us what you think should be done to resolve your complaint?

Permission Statement

Please be advised that by completing this form, you are giving permission to TrustMark to share your details with other parties in order to progress your concerns. This includes the TrustMark Registered Business about which the complaint is made and the Scheme Provider with whom they are registered with.

TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.

When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.

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