Support
Here you will find support to help you through your home improvement projects
Support For You
We provide a high level of assurance, certainty and protection to homeowners looking to have work done in and around their homes. TrustMark Registered Businesses are vetted and monitored to ensure they meet required standards in technical competence, customer service and trading practices, so homeowners can be sure they’re making the right choice.
And, if anything should go wrong, homeowners can access a clear, user-friendly dispute resolution process.
Registered Businesses are also expected to provide financial protection to their customers should they cease trading for any reason and be unable to rectify issues.
Complaints Process
See our 3 stage process for resolving your complaints
Report Unsafe Electrical Work
We partner with the Electrical Safety Roundtable to help create an online tool to enable quick and easy reporting of unsafe or non-compliant electrical work found in homes
Logo Misuse
How to protect yourself from logo misuse
Consumer Protection
We work with our Scheme Providers and Registered Businesses to improve consumer protection and standards across all sectors
Protect Your Payments
We have teamed up with Transpact, Europe’s leading escrow service, to provide protection for both consumers and tradespeople
TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.
When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.
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