Documents for Homeowners
Here you will find key TrustMark documents, helpful guides and information to help your home improvement projects
Key Documents
348.1 KB, PDF
Customer Charter
This sets out the rights and responsibilities of customers receiving advice, installations, products, services or other work carried out by a TrustMark Registered Business
7.2 MB, PDF
Framework Operating Requirements
TrustMark engages with its Scheme Providers through a sub-licence agreement. Scheme Providers make a commitment to work within the TrustMark Framework Operating Requirements
532.8 KB, PDF
Code of Conduct
TrustMark protects consumers by connecting them with reputable tradespeople who have passed various checks and demonstrated their commitment to good practice and excellent customer service
TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.
When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.
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