Information and Guidance for Scheme Providers
Here you will find helpful information and support for making the most out of being a TrustMark Scheme Provider
Supporting You
To help Registered Businesses commit to and maintain the required standards of technical competence, trading practices and customer service, we provide Scheme Providers with information and guidance.
These practices help to provide assurance and confidence for homeowners when they engage a TrustMark Registered Business and for trades, it helps to demonstrate their quality and professionalism.
Help with becoming a Scheme Provider
If your organisation is interested in becoming a Scheme Provider, the following overview will guide you through the requirements of the Scheme
Home Improvement App
TrustMark has worked in collaboration with the Health and Safety Executive (HSE) to provide practical guidance on the common risks to consider when undertaking home improvement projects
Offers and Partners
Featuring Cashback Offers, Financial and Insurance Partners for your Registered Businesses to use
Retrofit Opportunities
There is a significant and growing demand for businesses that can carry out quality retrofit energy efficiency works to our homes
Supporting Organisations
We work with the following organisations to help improve the work done to people's homes
Licence Administration Portal (LAP)
The Licence Administration Portal (LAP) is your secure login portal for you to manage changes to your businesses and the trades and/or certifications they hold
Our Disputed Resolution Process
Helping your Registered Businesses and consumers with our Dispute Resolution Process, should things go wrong
TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.
When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.
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