Cookies Policy

TrustMark Cookies Policy

Cookies are small text files that are placed on your device (e.g. computer, smartphone or electronic device) by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

TrustMark uses cookies on our website. For example, we may use them to monitor how many times you visit the website, which pages you navigate to within our website, traffic data, location data and the originating domain name of your internet service provider. This information helps us to better understand our users, how they use our website and how we could improve our website for users. Some of this data will be aggregated or statistical which means that we will not be able to identify you individually.

This policy was last updated on 26th February 2024.

V1.0

The table below explains the cookies we use and why.

Consent to use cookies

We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (e.g. keeping you logged into your account whilst you are in the process of making a lodgement on the business portal)

Cookie	Name	Purpose	Retention Period
Cookie Consent State	CookieConsent	Stores the user's cookie consent state for the current domain.	90 Days
Vimeo Cookie	__cf_bm	This cookie is used to distinguish between humans and bots.	1 Day
Vimeo Cookie	vuid	Collects data on the user's visits to the website, such as which pages have been read. Cookie retention period set by Vimeo and outside of the control of TrustMark. Visitors can opt out of this cookie in their browser settings.	As set by Vimeo
Local storage data	Keycloak (homeowners or business)	This cookie is used to store the token and session id of the user logged in on the website and is used to maintain user authentication and session state. No personal information is stored.	Persistent
Local storage data	loginAnimationWasPerform	This is used prevent the animation on the main page from repeating each time the page is loaded. No personal information is stored.	Persistent
Context Cookie	selectedContext	This cookie is used to store information about the selected website context homeowner, business or scheme provider.	1 Year
Server-side cookie	SSR	This cookie is a server-side cookie that stores user information.	1 Year
Cookie Control	Cookie Control	This cookie is used to store your consent preferences for cookies.	1 Year
Custom HTML	Facebook/Meta Pixel	This cookie is used to track visitor activity on the website to improve the effectiveness of Facebook/Meta ads.	180 Days
Google Tag	Google Analytics GA4 Configuration	This cookie is used to store user preferences for Google Analytics 4, such as consent to ad personalisation.	1 Year
Custom HTML	Hotjar	This cookie is to collect user data about how users interact with the website, such as which pages have been visited.	1 Year
LinkedIn Insight	LinkedIn Insight	This cookie is used to track visitor activity on the website, for purposes such as to improve the relevance of LinkedIn ads.	180 Days
Custom HTML	Microsoft Advertising	This cookie is used to track user activity on the website, for purposes such as to improve the relevance of Microsoft Advertising ads.	180 Days
Custom HTML	Reload Page on Consent	This cookie is used to remember the user's consent preferences for reloading webpages. It is used by websites that use a consent management platform (CMP) to comply with privacy regulations.	30 Days
Twitter Base Pixel	Twitter Base Pixel	This cookie is used to track visitor activity on the website. This data can then be used to improve the effectiveness of Twitter ads.	30 Days

Third party access to the cookies

The cookies we use will only be accessed by us and those third parties named in the table above for the purposes referred to in this cookie policy. Cookies will not be accessed by any other third party.

How do I change my cookie settings?

You can change your cookie preferences at any time by clicking on the ‘C’ icon. You can then adjust the available sliders to ‘On’ or ‘Off’, then clicking ‘Save and close’. You may need to refresh your page for your settings to take effect.

Alternatively, most web browsers allow some control of most cookies through the browser settings.

To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.

When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.

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