About TrustMark

TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home

When a consumer chooses a TrustMark Registered Business, they are engaging a business that has been thoroughly vetted to meet required standards, and has made a commitment to good customer service.


We currently cover 49 trades for work carried out in and around the home including Repair, Maintenance & Improvement (RMI); retrofit and energy efficiency measures.

Remember to check Registered Firms licensed trades before you engage them – as not all may be covered in their TrustMark membership.


 

Leaving feedback for a TrustMark Registered Business that has completed work for you couldn’t be more simple.

You can search for your TrustMark Business to leave your feedback here or alternatively visit the Registered Business page and complete the form.  

There should be no premium for using a TrustMark Registered Business.  These businesses range from sole-traders to household names.

We would always suggest you get a minimum of three quotes for any work you are planning to get done.  You can search for a Registered Business in your area using the Online Directory and can then email or call the business to request a quote or make further enquiries.  


 
 

Not all non-TrustMark businesses are rogue traders!

However, using a TrustMark firm gives you additional confidence and peace-of-mind.

TrustMark Scheme Providers conduct a through vetting process to ensure all the right checks have been carried out and, should things go wrong, there are processes in place to help make sure you always end up with what you paid for,

All TrustMark Registered Businesses commit to working to the required standards of the Government Endorsed Quality scheme, as laid out in the TrustMark Code of Conduct.

These businesses are monitored and checked by their Scheme Providers, all of which work to the stringent Framework Operating Requirements document as stipulated by TrustMark.


 

TrustMark requires Registered Businesses to have an inspection no less than every three years by a qualified independent inspector.  The frequency of these inspections will vary between Scheme Providers and many will be visited more frequently than this.  

Additionally, all Registered Businesses must have their insurances and similar documents checked each year by their Scheme Provider.


 
 

TrustMark audits the Scheme Providers every year to ensure continued compliance with the Framework Operating Requirements and to assess the frequency and success of the on-site inspections to Registered Businesses.

TrustMark operates under licence from the Department of Business, Energy and Industrial Strategy (BEIS). It is overseen by an independent Board ensuring adequate representation of all the industry sectors that TrustMark works with.  This Board will be supplemented by experts from a wide range of industries, applying fresh insight and knowledge to the general running of TrustMark as well as to specific projects and problem solving.

The Board will be supported by Councils that will provide a robust structure, allowing each sector to feedback directly into the Board and ensure proper engagement with the strategic direction of TrustMark as an organisation.  


 

TrustMark is a not-for-profit social enterprise.  TrustMark receives a small fee from our Scheme Providers for each Registered Firm that joins the scheme.  It is the choice of each Scheme Provider choice if or how these fees are applied to the Registered Businesses.  However, we expect that in most cases any administration fees for TrustMark membership will be small.

An escrow agreement simply allows consumers and tradespeople to place agreed funds in a holding account until the contracted works are completed.

This gives consumers the peace-of-mind that their money is protected until agreed works are completed to their satisfaction.  Similarly, tradespeople can be sure that when their job is completed, they will be paid.

The TrustMark escrow option allows you to protect your investment for as little as £6 per party.

For further information click here.


 
 

Working with Reference Line, TrustMark has a feedback validation service in place to ensure any feedback submitted to our website is genuine.  Consumers and Registered Businesses will be contacted to confirm feedback prior to publication. 

This process safeguards both consumers and tradespeople and also differentiates between feedback and a dispute, ensuring the consumer is sign-posted to the correct route.

In the event that a dispute arises between a consumer and Registered Business, the first thing to do is contact the business in order to reach a resolution.  If this is unsuccessful, and the Registered Business' complaints process has been exhausted,  you can escalate the matter to the appropriate Scheme Provider. 

Full details of the TrustMark complaints handling process can be found here, including details of how to access Alternative Dispute Resolution options.


 

TrustMark has the right to suspend or remove Registered Businesses from the scheme.  The appropriate Scheme Provider must also proactively use information from monitoring processes, complaints and other sources to identify problem organisations that may need disciplinary action or investigation.


 

Please click here to contact us.

You can use our Online Directory to find a Registered Business in your area.  Their contact details will be shown here and you can call or email them in order to obtain quotes or further details.  

TrustMark recommends that you retain all information in writing. We suggest getting three quotes when planning to get work done. Don’t forget to check out our escrow page to find out how best to protect your investment.

If you would like to report the unauthorised use of our logo, please ensure that you have evidence to support your claim i.e. website, invoice, quotation, flyers – then contact us:

Telephone:           0333 555 1234

Email:                      info@trustmark.org.uk 


 

It is very easy to find a TrustMark Registered Business local to you.  Simply use the Online Directory to input your postcode and select the type of trade you require.  

All Registered Businesses are thoroughly vetted by their Scheme Providers to check technical competence, customer service and appropriate trading practices are in keeping with the Government Endorsed Quality scheme.

No.

Some industries run ‘Competent Person Schemes’ which are authorised by the Ministry of Housing, Communities and Local Government.   In order to be registered with a Competent Person Scheme, installers must demonstrate  they meet the relevant Minimum Technical Competence requirements.  For TrustMark, while this satisfies a requirements surrounding technical competence for such businesses, further checks are needed to become TrustMark registered i.e. financial history, registered address & trading practices.

For businesses that are part of a sector that does not enforce Minimal Technical Competence requirements (as part of a Competent Person Scheme or other organisation), TrustMark requires Scheme Providers carry out additional checks on the technical competence of Registered Businesses.

A Scheme Provider is an organisation working to TrustMark's Framework Operating Requirements to ensure the businesses that join the Government Endorsed Quality scheme through them adhere to required standards.  

Scheme Providers are quality-minded organisations and leaders within their sectors.  They may be trade associations, Competent Person Schemes, governing bodies or certification bodies.  In becoming a TrustMark Scheme Provider an organisation has made a commitment to raising standards within their industry, particularly in relation to; quality of workmanship & service, customer care and commitment to tackling areas of customer detriment or undesirable trading practices.