Alternative Dispute Resolution (ADR) is a way of resolving disputes that does not involve going to court. Since October 2015, the EU Directive has made it a requirement for the UK Government to have ADR Services available for use in the UK.
Common forms of ADR are:
Mediation – Where an independent third party helps the parties come to a mutually agreeable outcome.
Arbitration – where an independent third party considers the facts and makes a decision that is binding.
For further information about ADR visit the Citizens Advice website
Benefits of ADR
If you’re thinking of taking a trader to court, judges would now have expected you to have considered the use of ADR. Some of the benefits of using ADR are:
More cost effective than court
The process can be set up as soon as the parties are ready to do so
The parties remain in full control of the process
It is more flexible and responsive to individual needs
How to find an ADR Provider
As a voluntary service all parties will need to agree to ADR.
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