Information and Guidance for Homeowners
The homeowner section houses everything you would want or need to know before using a TrustMark Registered Business
How we help you
We provide a high level of assurance, certainty and protection to homeowners looking to have work done in and around their homes. TrustMark Registered Businesses are vetted and monitored to ensure they meet required standards in technical competence, customer service and trading practices, so homeowners can be sure they’re making the right choice.
And, if anything should go wrong, homeowners can access a clear, user-friendly dispute resolution process.
Registered Businesses are also expected to provide financial protection to their customers should they cease trading for any reason and be unable to rectify issues.
Home Improvement App
TrustMark has worked in collaboration with the Health and Safety Executive (HSE) to provide practical guidance on the common risks to consider when undertaking home improvement projects
Energy-Efficient Government Schemes
You may be eligible for grants that the Government are running to help improve the energy-efficiency our homes across the UK
Retrofit Your Home
Learn how you can make your home more energy-efficient and save money on your energy bills
Consumer Protection
The TrustMark Finance Protection Oversight Panel is comprised of independent, senior representatives from the legal, finance, insurance and regulatory sectors
Offers and Partners
Gain cashback from some of the UK's leading banks and lenders when making energy-efficient home improvements
Logo Misuse
Consumers are becoming savvier when looking for tradespeople. They no longer take accreditations on face value and are checking with Schemes, Trade Associations and Governing Bodies to ensure businesses have the right to use them
TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.
When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.
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