TrustMark works with a number of Scheme Providers from many areas of the building service trades, consisting of trade associations, certification and governing bodies, Competent Persons Schemes and other organisations where the delivery of standards is core.

To become part of the TrustMark Government Endorsed Quality Scheme, a Scheme Provider must be able to demonstrate its ability to operate to the robust Framework Operating Requirements document, incorporating the Code of Conduct.

Scheme Providers adhere to the Framework Operating Requirements in order to offer TrustMark registration to their member businesses wishing to join the Government Endorsed Quality scheme. If your organisation is interested in becoming a Scheme Provider, the following overview will guide you through the requirements of the Scheme.

Starting the process

Step 1: Read and Understand the core documents, i.e. the Framework Operating Requirements, Code of Conduct and Customer Charter

It will benefit you to self-audit against the core documents. Our compliance team at TrustMark will be happy to advise and support the understanding of these requirements

Step 2: Complete and Submit Application with supporting evidence

The application will be submitted to our compliance team for review. Guidance notes are issued to support the completion of this phase.

Step 3: Desktop Review

A desktop review of the application and the information submitted will take place. Where required the compliance team will contact the organisation for clarity or confirmation of the information submitted. TrustMark will undertake a number of checks into the organisation’s business to confirm areas such as trading history, financial status, ability to trade, standing in industry along with other checks to ensure the ability of the organisation to deliver Government Endorsed Quality.

If the application is likely to progress, a one off, non-refundable application fee of £2000 plus VAT. is payable.

Step 4: On-site Audit

An audit at your head office of the quality system and its processes to verify compliance with the Framework Operating Requirements. If necessary, a witnessed on-site technical audit will be arranged.

Step 5: Independent Review

An independent review of the audit findings will determine if the organisation can become TrustMark licensed. If successful, the organisation will be encouraged and supported to grow its own scheme and membership of registered businesses.

If you are interested in becoming a TrustMark Scheme Operator, please get in contact with our