What is the Business Portal?


Designed to enable easy communication with customers from the first enquiry to completion, the TrustMark 'Business Portal' is a secure, convenient and free platform that supports Registered Businesses through every stage of a project.  

Within the portal, businesses with have access to advice, guidance and template contracts all based around the Code of Conduct, providing clear legislative support that removes any confusion or ambiguity.


Portal App

Follow our simple steps to claim your account


  1. Search for your business using the name as displayed on the TrustMark website
  2. 'Claim' your account and send the activation email to the email address we have in our database, provided by your Scheme Provider
  3. The 'Activate' button within your email will redirect you to our website Business Portal sign-in, where you can create your password and login to your account
  4. Once logged in, you can start the process of changing your TrustMark profile and adding information about your business

If you require any assistance, please email support@trustmark.org.uk and we will be happy to help

Claim Business Portal Account

Business Portal Help

This is an innovative way of communicating with your customers. In the TrustMark Business Portal you can:

Chat with customers
  • Save time by chatting with customers to establish their requirements before vising site
  • View photos of proposed work

Manage your Profile

  • Upload your company logo
  • Provide a description of what makes your company great
  • Upload photos of your work
Profile updates are reviewed before publication. This process will not correct typos or spelling mistakes, it's your description of your business so take care! This process ensures uploaded content is appropriate for the TrustMark website - this includes images posted. We aim to publish your profile within 2 working days, but please bear with us in periods of high demand. 
Simply find your business using the search facility on this page or under 'Our services - TrustMark Portals'.  This security step makes sure that only you can access your company information and make changes to your profile.
You will be able to upload ten images to your profile page.  All images will be reviewed by TrustMark before publishing and must be a true representation of works completed.
The trades shown on your portal account are determined by the information that is sent by your Scheme Provider.  If you would like to expand your remit, you will need to check that your Scheme Provider supports each trade that you offer.
The portals have been designed to make communicating with customers easy, provide you with advice and guidance, contract templates and support. You can manage each stage of a project from initial quote to completion, maintain a clear record of all customer communications in one convenient place. This is a free member benefit and will keep you updated with all our 'coming soon' information - so why wouldn't you?