Introducing TrustMark In-House Onsite Technical Audit Capability
To ensure a high quality of workmanship and trading practices TrustMark runs a programme of desktop and onsite inspections. A team of in-house auditors carries out the desktop and onsite audits.
Where we identify a need, we also work with TrustMark Registered Businesses through their associated Scheme Provider to drive improvements and manage identified remediation.
On-Site Quality Assurance - FAQs
Should you have any questions about our on-site quality assurance, you can find a list of FAQs below.
Retrofit Portal Support
The video above shows the RC’s view then they log into their account on the Data Warehouse. The video explains how the RC can supply evidence to remove any NC.
Once this has been accepted the dashboard will update the view to show the issue has now been closed.
We also have a support page for the Retrofit Portal, with tutorials and supporting documents for ECO4.
TrustMark is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home.
When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.
