TrustMark Scheme Providers
TrustMark Scheme Providers work with businesses to drive up standards, have a commitment to high-quality work and excellent customer service
TrustMark Scheme Providers work with businesses to drive up standards, have a commitment to high-quality work and excellent customer service
Working Together To Improve Standards & Consumer Protection
We work closely with our Scheme Providers and Registered Businesses to advance and improve the standard of works carried out in and around the home and help to promote these accredited tradespeople to homeowners.
By becoming TrustMark registered, businesses can demonstrate their ongoing commitment to customer service, high standards and continual improvement.
TrustMark licences and audits over 35 Scheme Providers with over 15,000 Registered Businesses. These encompass 156 different service types and include everything you might expect: plumbers, electricians and builders to a few you might not: carpet cleaners, landscape gardeners and leadwork specialists, plus most trades in-between.
Under the TrustMark Framework Operating Requirements, Scheme Providers are responsible for the conduct of their members and must do their best to help resolve disputes between businesses and their customers. If the dispute is complex, the Scheme Provider may suggest using an independent Alternative Dispute Resolution (ADR) provider to help resolve the matter.
At TrustMark we understand that dealing with disputes can be stressful and our priority is to help consumers achieve fair, timely and cost-effective solutions. Our role is not to investigate specific consumer complaints, but we work closely with our Scheme Providers, and their Registered Businesses, to ensure that the correct processes and procedures within the TrustMark scheme have been followed.
Arboricultural Association
The AA is a scientific and educational organisation, keen to promote the care and value of trees in none forest settings
The Association of Professional Landscapers
The APL provides homeowners with greater assurance when selecting a landscaper, with the appropriate insurance
Association for Technical Monitoring Agents
ATMA promotes the role of technical monitoring agents within the UK government's energy efficiency schemes
British Assessment Bureau
BAB prides itself on offering internationally recognised, award-winning certification for their clients
British Board of Agrément
BBA help the construction industry build confidence in the solutions throughout the entire supply chain
British Pest Control Association
BPCA is the UK pest management association for the public health pest control industry
Blue Flame Certification
BFC offers certification in Gas, Oil, Electrical, Solid Fuel, Building Services, Renewables and Energy-Efficiency
Confederation Of Aerial Industries
CAI is the UK's trade association for businesses across the whole spectrum of delivering video, audio and data
Certass
Certass is Government authorised to operate a Competent Person Scheme and is a UKAS accredited Certification Body
Consumer Protection Association
The CPA is a national organisation that connects accredited home improvement installers with consumers, for over twenty years
Digital Buildings
Digital Buildings operate a Net Zero Retrofit Framework for lenders and their six million mortgage borrowers needing to make energy-efficiency improvements to their homes
Diversity
Diversity help develop businesses by providing infrastructure support services and management expertise where they need it most
Dulux Select Decorators
All potential Dulux Select Decorators are required to undergo a rigorous assessment in order to become members of them
Electrical Contractors Association
ECA has been a driving force in the electrotechnical and engineering services industry since the Association's formation in 1901
ecmk
Established in 2003, ecmk is a government-approved provider of accreditation, training, certification and software
Elmhurst Energy
Elmhurst Energy is an accreditation scheme for Energy Assessors. Providing first-class technical support, software and training
FairTrades
FairTrades help you find the best tradesman for the job, with all members going through a rigorous vetting procedure to ensure you get the best work possible
Federation Of Master Builders
The Federation of Master Builders is a trade association in the UK construction industry representing the interests of small and medium-sized building companies
FENSA
FENSA is a government-authorised scheme that monitors building regulation compliance for replacement windows and doors, across England and Wales
HIES
HIES is a consumer protection organisation covering the installation of renewable energy and home energy efficiency products
Installation Assurance Authority
The IAA is an independent body providing assurance and confidence to homeowners, key stakeholders and funders for insulation works
Independence
Independence work with tradespeople with the highest standards of workmanship and customer care, ensuring customers are protected and contractors supported
Kbsa
Kbsa is dedicated to upholding the Association's high standards of design, supply, installation and customer service throughout the KBB industry
Lead Contractors Association
The LCA's goal is to maintain and endorse quality standards within the lead worker's industry
Magnet
Magnet knows how important a kitchen is to family life. They are dedicated to creating your ideal kitchen and only use our Registered Businesses
NAPIT
NAPIT is a government-approved UKAS accredited membership scheme operator in the building services and fabric sector
NetRet
NetRet provides training, accreditations and support for the housing sector, contractors, individuals and self-employed in the UK to deliver energy-saving works to homes
National Carpet Cleaners Association
NCCA's mission is to establish and maintain professional standards within the carpet, soft furnishings, leather and hard floor cleaning industry
National Federation Of Roofing Contractors
NFRC seek to provide standards and guidance to their members, promoting roofing as a skilled, professional sector within the wider construction industry
NICEIC
NICEIC is dedicated to ensuring that the electrical installation that their members undertake meets the standards expected to keep us all safe
OFTEC
OFTEC aims to promote the highest professional and technical standards for technicians working in the heating and cooking industries
Property Care Association
PCA aim to promote high standards of professionalism and expertise within the sectors that impact our property
Quidos
Quidos' mission and values are to provide individuals and companies in the building services sector with the leading tools that enable them to operate successfully
Renewable Energy Consumer Code
RECC sets out high consumer protection standards for businesses that sell renewable energy generation systems to domestic consumers
RetrofitWorks
RetrofitWorks is a not-for-profit cooperative that offers its services at the lowest possible cost to further our mission to lower energy bills, create healthy homes and achieve Net-Zero
Simply Certification
Simply Certification provides ISO & PAS certifications and works collaboratively to ensure you gain maximum value from audits
Sterling Accreditation
Sterling has been accrediting Energy Assessors so they can undertake Energy Assessments on all types of buildings throughout the UK since 2009
VELUX
VELUX wish to lead the change towards healthier and more sustainable buildings. Creating a healthier indoor experience